Refund Policy

RedWyre AI payments for strategy calls, business sessions, audits, deposits, workshops, diagnostics, and custom consulting engagements are non-refundable once paid, except where required by law.

Because each engagement reserves time, preparation, review, and business strategy capacity, payments are not refundable for cancellations, no-shows, delays, change of mind, unused time, or failure to provide requested intake information.

Clients may request one reschedule with at least 48 hours' notice. Missed appointments, late cancellations, or failure to attend may result in forfeiture of the session/payment.

For custom, healthcare, enterprise, workflow, training, simulator, QA, documentation, or implementation-related engagements, payment does not include unlimited strategy access, internal reuse rights, recordings, redistribution, or expanded implementation unless specifically stated in a signed agreement.

If RedWyre AI must cancel or cannot deliver a paid service, RedWyre AI may offer a reschedule, service credit, or refund at its discretion, depending on the circumstances and applicable law.

Command Center subscriptions renew automatically at the billing amount and interval disclosed at checkout until canceled. Customers may cancel through available account settings or by contacting RedWyre AI support. Cancellation takes effect at the end of the current paid billing period, and access remains available through that paid-through date.

Except where required by law or expressly stated otherwise, subscription fees and renewal charges are non-refundable and are not prorated for partial billing periods, partial use, unused time, or failure to cancel before the renewal date. Canceling after a renewal charge does not automatically qualify the customer for a full or partial refund.

If a renewal payment is declined or remains unpaid, the subscription may be marked past due and RedWyre AI will provide notice and an opportunity to update the payment method. RedWyre AI may provide a grace period of up to seven calendar days. If payment is not recovered, paid services may be suspended until the account returns to good standing.

Suspension for nonpayment disables paid AI actions, automations, connectors, and new service activity. Customers may retain limited account access to update billing, obtain support, review available billing history, export data where available, cancel the subscription, or request account deletion.

Successful payment may restore paid service access. Duplicate, erroneous, or unauthorized charges, chargebacks, suspected fraud, prolonged service unavailability attributable to RedWyre AI, and rights required by applicable law are reviewed separately.

Questions about this policy may be sent to support@redwyreai.com.